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VSP CHANGES

"OFFEXP0091=> Due to manual changes UPC and SKU have been removed from frame. Please search for the exact frame for best results Please press NO and correct this issue, or press YES if this is already correct."

It is advised to close the VSP claim page window and file the glasses claim on Eyefinity and NOT in the VSP integration. Our development team is actively reviewing and working directly with Eyefinity on a solution for this issue.

Updating The VSP Catalog

Updating the VSP Catalogs

**PLEASE NOTE THIS METHOD IS ONLY FOR OFFICES USING THE CRYSTAL PM SUPPLIED VSP BILL CODES AND VSP CATALOG LINKING** 

"Downloaded lists will not be reflected in any CrystalPM client until the program is restarted..."


Your office may be asked to verify your account status with Eyefinity. If so, a window will open informing you that your office will need to login in order to proceed with the catalog download. Once the window has been acknowledged another window will open allowing your office to enter the Eyefinity.com login credentials. Your office will only have 60 seconds to do this before timing out. IF that happens close the internet windows, go back to Admin > VSP and press the Download all button again. Re-enter your Eyefinity.com credentials when the Eyefinity.com login window opens. 


If the dates of the downloaded catalogs do not reflect the date you did the update then press the Clear All List button and try the download again.



When doing this final step it may look like Crystal "froze" this is normal as it loads all the information in to the Frame Page Defaults (VSP) section.


Additional Information

How To Update CrystalPM

If you need to update your Crystal PM software but are unsure how to or if the is a new version available, please follow the steps below. 


Ran Updates But A Computer Is Still Showing An Older Version

If you ran updates for CrystalPM but one or more computers are still showing they are on an older version please follow the steps below


My Scan Button Is Missing

If you run into a situation where your "Add Scanned Files" button or the "Scanner" buttons are no longer visible, please follow the steps below.



CrystalPM Is Running Slow

If you have noticed that your CrystalPM software is running slower than usual, please follow the steps below. 


System Requirements

If you have questions on what specs are needed for either a workstation or server computer, please look over the document. This will go over the minimum and recommended specs for overall best performance when running the CrystalPM software.

System Requirements.pdf

How To Install CrystalPM Onto A Workstation 

(LOCAL SERVER)

If you need assistance with installing CrystalPM onto a new workstation and you are using the local server version of CrystalPM, please follow the guide. If you are using the cloud version of CrystalPM, please contact support.

Client Install How To.pdf