How Can We Help You Today?
Choose the section of Crystal PM you need help with below
VSP CHANGES
VSP performed a Lens Formulary update on 9/11/2024 adding a number of new lenses and lens options to current lenses. We are currently working on getting this updated and should have this available to our customers on 9/12/2024.
It is STRONGLY recommended to update to the latest version of Crystal which incorporates a number of fixes to the VSP Integration including the duplicate V2799 error. Additionally some offices may be experiencing an issue when filing glasses claims. If your office gets the following error;
"OFFEXP0091=> Due to manual changes UPC and SKU have been removed from frame. Please search for the exact frame for best results Please press NO and correct this issue, or press YES if this is already correct."
It is advised to close the VSP claim page window and file the glasses claim on Eyefinity and NOT in the VSP integration. Our development team is actively reviewing and working directly with Eyefinity on a solution for this issue.
This error is an error generated by Eyefinity and is not a Crystal error. Offices can file glasses claims using the integration if they choose to but claim status will not be viewable in the integration as a result of this ongoing issue. Per a communication had with Eyefinity support on 9/20/2024:
"Our business team has made a decision to suppress this soft edit for now for the UPC/SKU requirement and revisit it at a future date. The planned implementation timeframe for suppressing the edit is early next week."
This means we should see a fix for this error later this week or early next week.
Additionally we have made another update to the VSP integration on our end that better reflects the NEW Technical Add-on code for certain progressive lenses. This includes a new VSP (TA) MF bill code in addition to the original (TA) which has now been renamed to better coincide with the single vision lenses. It is STRONGLY recommended for all offices using our VSP bill codes and bill code linking to update so these new bill codes will be reflected with the corresponding products in the Frame Page Defaults (VSP) catalog list.
Updating The VSP Catalog
Updating the VSP Catalogs
**PLEASE NOTE THIS METHOD IS ONLY FOR OFFICES USING THE CRYSTAL PM SUPPLIED VSP BILL CODES AND VSP CATALOG LINKING**
Go to Admin - On the left hand side of the screen go all the way down and select the VSP section.
Press the Download All Lists button on the Download List Tab. A window will open stating the following;
"Downloaded lists will not be reflected in any CrystalPM client until the program is restarted..."
Press the Yes button on this window to initiate the download of the catalogs.
Your office may be asked to verify your account status with Eyefinity. If so, a window will open informing you that your office will need to login in order to proceed with the catalog download. Once the window has been acknowledged another window will open allowing your office to enter the Eyefinity.com login credentials. Your office will only have 60 seconds to do this before timing out. IF that happens close the internet windows, go back to Admin > VSP and press the Download all button again. Re-enter your Eyefinity.com credentials when the Eyefinity.com login window opens.
If the dates of the downloaded catalogs do not reflect the date you did the update then press the Clear All List button and try the download again.
Once the catalog downloads are completed, navigate to the top right of the screen and press the Update Bill Codes Button. This will address any changes to the VSP bill codes (This will not wipe out current pricing on the VSP bill codes)
Once you have updated the bill codes press the Update Frame Page Defaults button. This will push the catalog updates coded by Crystal to the Defaults > Frame Page Defaults > VSP section
Next, navigate to the Defaults section on the left side of the screen
Once you get to Defaults go to the Frame Page Defaults (VSP) section
At the bottom left of the screen you will see a button that says Reload Eyefinity List. Press that button. You will then be asked if you wish to make a Backup of the current frame pages defaults. Say Yes and save the file in a location that can be easily accessed.
Crystal will then push both the downloaded catalog updates and the Crystal PM VSP bill code linking to the Frame Page Defaults (VSP) section.
When doing this final step it may look like Crystal "froze" this is normal as it loads all the information in to the Frame Page Defaults (VSP) section.
Once you have done that it is advised to close and relaunch Crystal.
Additional Information
How To Update CrystalPM
If you need to update your Crystal PM software but are unsure how to or if the is a new version available, please follow the steps below.
In Crystal go to Admin > Updates > click the button for "Check For Updates Online"
If there is a new version available a box will appear letting you know the version that is available to download.
Click the "Update" button. You will see a % counter appear at the top of the page. Please do not leave the page until it says completed. It will automatically close out of the CrystalPM software and run the updates on that one computer.
If CrystalPM is open on any computers during this process, you will want to completely close out of the software and re-open CrystalPM from the desktop icon for those computers to also get the update.
Ran Updates But A Computer Is Still Showing An Older Version
If you ran updates for CrystalPM but one or more computers are still showing they are on an older version please follow the steps below.
On the computer(s) that did not receive the update, go to the top of CrystalPM to Configuration
Select the options for Synchronize Client
This will force close CrystalPM to re-run updates on that computer. Be sure to open CrystalPM from the desktop icon and not any that have been pinned to the Windows task bar.
My Scan Button Is Missing
If you run into a situation where your "Add Scanned Files" button or the "Scanner" buttons are no longer visible, please follow the steps below.
If you are using a Twain Scanner, such as HP, Brother, Epson, Xerox, etc.
Go to the top of CrystalPM to Configuration > Scan Options
Select Scanner (Twain)
A box will appear to have a list of scanner drivers, make sure you have one selected for TW or the scanner name. (Avoid any option for WIA)
If you are using a ScanSnap scanner.
Go to the top of CrystalPM to Configuration > Scan Options.
Select Scanner (External App)
CrystalPM Is Running Slow
If you have noticed that your CrystalPM software is running slower than usual, please follow the steps below.
Reboot your server and computers experiencing the issue
Reboot your internet modems
Make sure any virus scans are set for the end of the day
Make sure online backups are not running during business hours
Make sure all patients are signed out
If you do not use CPM Messaging you can turn this off by going into Admin > Company > General > Check "Turn Off All Messaging"
If you are not participating in Meaningful Use or MIPS you can disable the Audit Log by going into Admin > Company > Security 2 > Check "Disable Audit Log"
Optimize the database by going to Admin > Computers > "Optimize Database"
System Requirements
If you have questions on what specs are needed for either a workstation or server computer, please look over the document. This will go over the minimum and recommended specs for overall best performance when running the CrystalPM software.
System Requirements.pdfHow To Install CrystalPM Onto A Workstation (LOCAL SERVER)
If you need assistance with installing CrystalPM onto a new workstation and you are using the local server version of CrystalPM, please follow the guide. If you are using the cloud version of CrystalPM, please contact support.
Client Install How To.pdfHow To Backup The CrystalPM Database
If you need assistance with backing up your CrystalPM database, please follow the guide. Please note this can only be done on the server computer. If you are using the cloud version of CrystalPM, please contact support.
CrystalPM Backup Guide.pdf